When will my order be processed?
Your order will be processed in the next 3 days. We will notify you if we are unable to process your payment for any reason and you will have an opportunity to resubmit your order for 48 hours of the notice that we could not process your payment. Please be patient while we process your order.
Why wasn’t my credit card charged?
Due to the high volume of sales your order will be processed within 3 days. You may not see a charge on your credit card immediately following your purchase due to this delay in the processing of your order. We will notify you when we have successfully processed your order or if we are unable to process your order for any reason.
Why didn’t I receive an email from you?
Due to the high volume of sales your order may not be processed for up to 3 days. It may take up to 3 days for that email to be sent. We also advise checking the spam folder in your email as sometimes automated emails are sent there mistakenly. Also after your order is processed your purchase will be available for review in your purchase history in your Flavorus account. Thank you for being patient!
Where is my receipt?
Once we have processed your order you will be able to go to the purchase history page of your Flavorus account to view and print your ticket. If you have purchased tickets on a payment plan, you will be able to print your receipt once your last payment is paid.
I selected the Layaway Payment Plan. How does that work?
Your payment will be divided into equal payments between now and the event. The first payment will include all shipping, handling and service fees. You will be automatically charged on the 1st of each month for your next installment. If your credit card is declined you will be notified via email and will have 10 days to update your payment information or submit a new credit card to keep your layaway plan current. Layaway plans can be cancelled at any time, however, in the event of cancellation or non-payment, any deposited funds are forfeited to the producers of the event.
Orders placed in:
- November: 5 payments
- December: 4 payments
- January: 3 payments
- February: 2 payments
- Layaway will not be available for orders placed on or after March 1
When will I get my tickets?
Your tickets will be shipped 3 weeks before the event. You will receive an email confirmation with a link to your purchase history where you can download and print your receipt. You may proceed directly to the entrance with the ticket you receive in the mail.
International orders will be available for will call pick up at the event by providing the credit card used online and the card holder’s ID.
If you haven’t received your tickets one week prior to the event please contact: firstname.lastname@example.org. We can not resend tickets, but we can make sure your tickets will be available for you at the event.
If the event you are attending is offering Print@home tickets, you may access your print at home tickets through your Flavorus purchase history.
Will tickets sell out?
There is always a chance that the event will sell out in which case no more tickets will be sold. We recommend purchasing early so you can rest assured you will be able to attend.
Will tickets be sold at the event?
If the event does not sell out in advance, tickets will be available at the box office at a higher price on show dates. We encourage everyone to purchase tickets in advance so that you don’t risk missing out on the fun. DO NOT buy tickets from scalpers. Beware of frauds.
Are you selling 3 Day Passes at retail outlets?
EDC tickets are currently not available at retail outlets.
Will the three-day general admission tickets be a wristband, a lanyard or tickets? What about for VIP tickets?
The 3 Day GA passes will be scanned onto an EDC mag card. Tickets for all 3 days will be stored on the same card. The 3 Day VIP passes will be RFID wristbands.
What is a mag card?
A mag card is your ticket! (It is a plastic card with a magnetic strip loaded with your tickets). You can go straight to the entrance at the event with your card. You can check the tickets on your mag card by going to http://flavorus.com/card and typing in your 16-digit mag card number. This card will be scanned at the entrance on each day of the event.
What if I accidentally bought VIP tickets and I’m not 21 or older?
The VIP ticket is still valid, but if you are not 21 years old security will not allow you to enter through the VIP entrance, so you will need to go through the GA entrance.
I want to buy a VIP Cabana package but some of the people in my group are under 21. What should we do?
All members in your group must be at least 21 years of age to enter the cabana area and will not be allowed to enter through the VIP entrance if they are under 21.
Can I upgrade my GA tickets to VIP tickets?
Yes, you can upgrade your tickets but only before they have been shipped out. If you have purchased your GA tickets on Layaway you must complete all your layaway payments before you are able to upgrade your tickets. To upgrade your tickets please contact support.flavorus.com. You may also upgrade your tickets at the event, provided it is not sold out.
Are ticket prices going to increase from where they are now?
Yes, they will go up in price as allotted ticket amounts are sold.
I ordered my tickets to be shipped to me and it’s the week of the event! Where are they?
If you have not received your tickets by on week prior to the event, please contact support.flavorus.com. We cannot resend tickets, but we can make sure your tickets will be available for you at the event.
My tickets are will call but my friends are coming separately, can we pick up our tickets separately?
All orders must be fulfilled in their entirety at will call by presenting the credit card used online and the cardholder’s ID. We will not release any partial will call orders at the event.
Why can’t I have tickets shipped to an address other than my billing address?
To help prevent fraud, tickets are only shipped to the billing address.